You simply need to take the following two steps to get uKnowKids off and running with your child's Apple mobile device.

  1. REQUIRED: Connect your child's new iCloud account to uKnowKids

    Connecting uKnowKids to iCloud is the most important step in the Child Setup Process! PLEASE DO NOT SKIP STEP 1.

  2. OPTIONAL: Install and activate the uKnowMobile app for iOS

    This is the step where you can obtain an Activation Code that you can utilize with the uKnowMobile app for iOS that you may install on your child's Apple iPhone, iPad or iPod.

Once you have completed these two simple steps, you should be good to go!!! uKnowKids will take it from here.

It may take a few hours for uKnowKids to complete the initial iCloud sync/update, but you are often able to start seeing data in the uKnowKids dashboard in less than 30 minutes.

If you do not see iCloud data in your uKnowKids Dashboard within that period of time, please make sure you have done the following...

IMPORTANT:
If you need ANY help getting started with uKnowKids in addition to the instructions listed below, please consider one of the following two additional service options:

  1. Register for a "Get Started with uKnowKids" web training class

    We host web training classes throughout the day each and every day (excluding holidays), and we will walk you through everything you need to know about getting started with uKnowKids.

  2. Request a Setup Assistance phone call with a member of the uKnowKids support team

    You can simply schedule a day and time for our team to call you, and we will spend 15-30 minutes with you helping you get started with uKnowKids.
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