If you don't see updated Apple iCloud data in your uKnowKids Dashboard (including text messages, iMessages, calls, etc...), 99% of the time the problem is due to the fact that your child's mobile device had not backed up to Apple iCloud before our last auto sync/update process.

uKnowKids cannot physically access any data that is newer than this Apple iCloud Backup date/time.

The good news is that uKnowKids makes it very simple for you to know the date and time of your child's last Apple iCloud Backup. You can find this information on the iCloud card on the Update Status page of the uKnowKids Dashboard.

If your child's mobile device is not backing up to Apple iCloud every night as expected, please make sure that...

  • Apple iCloud Backups are enabled on the child's Apple mobile device. Settings App >> iCloud >> Backup enabled
  • The child's Apple mobile device is turned on at night.
  • The child's Apple mobile device is connected to WiFi at night.
  • The child's Apple mobile device is connected to a power source at night.

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