For uKnowKids to help you monitor your child’s Apple mobile devices, two-step authentication must be turned off.

To disable Two-Step Authentication, please follow these instructions:

1. Go to My Apple ID (, select Manage your Apple ID, and then sign in. You will likely need to answer 2 of the security challenge questions.

2. Select the Password and Security tab.

3. Click "Turn Off Two-Factor Authentication".

4. Choose new security questions, verify your birth date, and provide a rescue email address.

5. Click Save.

Note: You should record your new security questions and answers. These security questions will sometimes be required to verify your identity.

You will receive an email confirming that you've turned off two-step authentication.

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