Problems with your Android device can cause uKnowMobile to stop working properly.

These steps should get you back to what you want to do quickly.

Before you do anything else, please update your uKnowMobile app. In other words, make sure you have the latest version of the uKnowMobile app.

Steps to fix most problems

Check if the problem is resolved before moving from one step to the next.

  1. Check that your device has access to a network
    Make sure you can connect to the internet before you try more complicated steps to fix uKnowMobile app problems.
  2. Force stop and restart the uKnowMobile app
    When you force stop the uKnowMobile app it refreshes the active memory for the app.
  3. View permissions for the uKnowMobile app
    App permissions are the settings that allow apps to connect to other information on your device. It's a good idea to review if they're enabled and properly set.
  4. Clear data and cache for the uKnowMobile app
    Delete temporary files the uKnowMobile app is using so that they app can automatically to refresh those temporary files the next time you launch the uKnowMobile app.
  5. Restart the device
    If you're still having problems with the uKnowMobile app after you restart the device, the app could be corrupt.
  6. Uninstall and reinstall the uKnowMobile app
    It's possible the app has become corrupt. If you install a fresh copy of the uKnowMobile app, it will fix this problem.

Next steps

  • Contact your device's manufacturer or data provider
    If you've tried all the steps listed above and you're still having problems, you'll want to contact your device's manufacturer for support.
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