If you're having trouble with an Android app (including uKnowMobile) not updating or loading properly, make sure your device has a working Internet connection by checking the network settings on your device.

Steps to check your Android network connection:


  1. Swipe down to open the Notifications menu.
  2. Tap Wi-Fi.
    - Check that you are connected to a network.

Mobile data

  1. Tap Settings.
  2. Tap More settings.
  3. Tap Mobile networks.
  4. Select Mobile data.
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