If you are trying to use uKnowKids but a webpage isn't loading or displaying properly, this may be caused by an out of date web browser. Before creating a support ticket, follow these steps to try to resolve the issue.

Visit http://www.whatismybrowser.com. If this webpage says that you are running a version of Internet Explorer that is older than IE 9, a version of Safari that is older than Safari 5, a version of Firefox that is older than Firefox 25 or a version of Chrome that is older than Chrome 30, this may be the source of your issue. uKnowKids is designed to run on recent versions of popular browsers which provide greater security and better performance for users.

To resolve this problem, update your browser and try to use uKnowKids again. You can download a free copy of the latest version of your browser by clicking on one of the following links:

Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/downloads/ie-9/worldwide-languages
Safari: http://www.apple.com/safari/
Firefox: http://www.mozilla.org/en-US/firefox/fx/#desktop
Chrome: https://www.google.com/intl/en/chrome/

Page still not loading or working properly? Clear your cache.

Are you seeing a white or blank screen? Is a web page not doing what you expected it to do? It may be necessary to clear you browser's cache.

Clearing Your Browser's Cache

In Internet terms, "caching" allows you to do your computer tasks more rapidly. For example, a copy of a Web page may be stored in your browser's cache so that when you try to access it in the future, it loads faster. From time to time website operators, like uKnowKids, change the look and feel of a Web page or how pages function. When this occurs, the cached page can conflict with the updated page and the page may not load properly.

"Clearing” your cache resolves a surprising number of issues. Follow these "how to" instructions (including pictures) for clearing your cache. Be sure to follow the steps that relate to your Internet browser. Not sure which browser you are using? Find that information first.

Once you clear your cache, close and restart your browser. Odds are that the issue you were experiencing will be resolved when you browse back to the page in question.

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