If you are attempting to connect your child's Facebook profile to your account and you are experiencing difficulties, the issue could be occurring for one of a few reasons and is relatively easy to resolve. These reasons include:

  1. Someone may already be signed into a Facebook account on that computer;
  2. You may need to clear your "cache"; or
  3. One or more pop up blockers could be preventing the page from loading.

The following are ways that you can address each of these issues, beginning with the most likely cause of the issue. If you follow the steps below, you should be able to resolve this problem.

Closing an Open Facebook Account

Start by opening a fresh browser window and visiting www.facebook.com, www.instagram.com or www.twitter.com (depending on which social network you are having troubles with) When you access the site, if you see a sign in page, you can move on to "Clearing Your Browser's Cache" instructions below. If you see that a social network account is automatically opened, be sure to find the sites, log out link. The option to log out of a Facebook account, for example, is located in the account dropdown menu at the top-right corner of Facebook. Click the Settings Cog at the top-right corner of Facebook and select Log Out.

Clearing Your Browser's Cache

In Internet terms, "caching" allows you to do your computer tasks more rapidly. For example, a copy of a webpage may be stored in your browser's cache so that when you try to access it in the future, it loads faster. From time to time website operators, like uKnowKids, change to look and feel of a webpage or how pages function. When this occurs, the cached page can conflict with the updated page and the page may not load properly.

Therefore, clearing your "clearing your cache" should resolves the issues. Click the following link for "how to" steps (including pictures) for clearing your cache. Be sure to follow the steps that relate to the Internet browser you are using.


Once you clear your cache, close and restart your browser. Sign back into your account and try to add your child's Facebook account again. This should resolve your issue. If it doesn't resolve your issue, proceed to "Disabling Pop-Up Blockers" instructions below.

Disabling Pop-Up Blockers

When surfing the Internet you may occasionally notice a webpage appear in a new window. Pages that appear in this manner are known as "pop-ups," and are often associated with advertisements. In response to pop-ups, most web browsers have pop-up blocking tools which prevent them from appearing. Stand-alone pop up blockers and toolbars exist as well. However, sometimes a pop-up blocker may stop you from viewing a site you want to use. In this case, the pop-up blocker can be disabled.

Disabling Pop-up Blockers in Firefox and Internet Explorer

  1. Click on the Tools menu, for either Internet Explorer or Firefox.
  2. Disable the blocker in Firefox. Click Options, then go to the Content tab. Uncheck the box called Block pop-up windows, and then click OK.
  3. Disable the blocker in Internet Explorer. Scroll down the Tools menu and find Pop-up blocker. Hover over Pop-up blocker, to bring up more options, and then select, Turn off Popup blocker.
  4. Open the Task Manager by holding down Delete, Control and Alt, at the same time.
  5. Click on the Processes tab at the top of the Task Manager.
  6. Scroll through the processes currently running on your computer. Locate your pop-up blocker, and select it. Clicking on the description column will sort the processes alphabetically for easier searching.
  7. Click, End process, and then close the Task Manager.
Did this answer your question?