Is this invisible to my child?
Will my child know they are being monitored?
These are great questions.
First, we want to make it very clear that uKnowKids was designed to help moms and dads keep their kids safe online and on the mobile phone, and to help them parent their children as responsible digital citizens. uKnowKids was designed to be part of a conversation between parents and their kids, not a secret spying application.
We believe that both parents and children benefit from having conversations about responsible online behaviors as well as the expectations parents have for their kids in using digital services safely.
As a result, the uKnowKids service is designed to encourage joint participation and conversations rather than one-sided monitoring.
Apple iPhones, iPads and iPods
With Apple devices, we use Apple iCloud or the uKnowKids Relay computer application to gather data about iMessages, text messages, phone calls, installed mobile apps, contacts, and photos. When you use our iCloud or uKnowKids Relay monitoring technologies to monitor your child's Apple mobile device data, parents will need to work with their children to successfully monitor their digital devices and networks because login credentials to access backup data from Apple mobile devices.
If your child has Two Factor Authentication (2FA) enabled and is using iCloud, Apple also requires that the user of the device accept and provide a challenge code from either the device or from another trusted device. Please know that 2FA does cause a lot of challenges with parental intelligence systems, and so we suggest parents not to have this enabled if you need to monitor your child's mobile device activities.
Again, login / password credentials are required regardless.
Android mobile phones
With Android devices, we require that you install the uKnowMobile mobile app on the Android phone, and the uKnowMobile icon is visible on the phone and the application can be opened by the user as is desired.
Also, we do not "lock" the app on the phone. Users may remove the uKnowMobile application from the phone if desired, and the net effect is that data will no longer be accessible to uKnowKids. There are "locking" applications available in the Google Play Store, but these applications are not recommended.